Policies

Thank you for visiting CaliforniaWatercolor.com, your source for museum quality California art and giclée watercolor prints. We work very closely with our artists and their estates to insure the highest quality and best possible service to you, the art enthusiast.

Orders

Orders can be initiated via our secure website. If you have questions ordering, please contact us via email at sales@californiawatercolor.com, or place your order by phone (760) 723-9270. Mon - Fri from 10 - 4 PST.

For original art purchases, inquiries, and resale, please contact us via email sales@californiawatercolor.com, or call the gallery at (760) 723-9270. We respond to all inquiries in a timely manner.

Shipping

Original artwork is custom packaged, and shipped via Fed Ex.

Giclée prints are shipped via Fed Ex within two business days of your initial order date (please note: to receive Fed Ex tracking information please supply your email during checkout). Our giclées are shipped unframed and rolled in acid free glassine paper. Up to 4 giclées per tube for a flat rate of 19.95. 

Large hardcover books are shipped via USPS Media Mail, and catalogs are shipped first class.

For shipping questions, please send an email to sales@californiawatercolor.com or call us at (760) 723-9270.

Return Policy

Please contact us within five business days for all product returns. If the product arrives damaged please contact us at sales@californiawatercolor.com or call us at (760) 723-9270 and we will arrange to have the product replaced or issue a refund. For all other product returns the customer is responsible for shipping costs.

PLEASE NOTE: Giclée prints must be returned in perfect condition (without fingerprints, soiled, or bent edges), and the artwork must be returned in the original shipping container. There is a 20% restocking fee for non damaged prints.

THE ART MARKET: California Watercolor is not responsible for products purchased through THE ART MARKET. Products purchased through THE ART MARKET are shipped directly from the artist. Please contact the artist for more details about their return policy. If you need help contacting the artist please email artmarket@californiawatercolor.com and we will assist you.